Smart Home 1
Smart Home 2
Super Home 1
Super Home 2
Questions & Answers:
FREQUENTLY ASKED QUESTIONS
Where and how can I pay my bill?
1. Visit a Vodafone shop and pay your bills.
2. Use Internet Banking
Payment via Internet/Bank Deposit
Payment via internet banking or bank deposit can be made in favor of Vodafone Vanuatu into any of the following accounts.
Please ensure that you include your Customer ID number in the transaction reference field, so that we are able to allocate your payment correctly.
ANZ Bank Vanuatu
Bred (Vanuatu) Ltd
National Bank of Vanuatu
Please note online banking payment (e.g. via your bank) will take between 24- 72 hours to reflect your account.
3. Use MVATU Vodafone Bill Pay Service
How will I receive my invoice?
You will receive your invoice through your mailbox address you provided when you signed up. To update your mailbox address, email customer care at firstname.lastname@example.org or call 081111.
When do I pay my bills?
What happens if I do not pay my bill by the due date?
What if I wanted to change to a new home plan?
How can I check my balance and status?
To manage your account, go to “My Account” tab online Vodafone’s website: www.vodafone.com.vu
If you do not have your login credentials, call our customer care on 081111 to create your account.
You can also text ‘Query’ to 183 via SMS to check your data balance.
What happens if I exceed my internet data?
Once you exceed your allocated data, your internet speed will drop to 256Kbps or 512Kbps until you top up or until billing date.
There are additional packages available to purchase to top up you data.
When should I upgrade my plan?
Can I get only some service in the bundle?
Is the Modem/Router Free?
What will I do if I have faults with my internet connection?
- Check Modem
- Check if Internet light is ON
- If LOS light is ON on the modem, call customer service on 081111
- Check your APN is on ltebbd.vodafone.vu